Terms for using Startup Mail.

1. Agreement and eligibility

These Terms govern the Startup Mail website, dashboard, inbox, APIs, SDK, MCP endpoint, forwarding, webhooks, and related services. By creating an account or using the service, you agree to these Terms, the Acceptable Use Policy, and the Privacy Policy. You must be at least 18 and able to bind yourself or the organization you represent.

2. The Service

Startup Mail provides custom-domain mailboxes, email delivery and receipt, forwarding, storage, APIs, webhooks, and related tools. It is not a marketing automation, cold-outreach, or mailing-list platform. Features may change as the Service develops. We may impose technical and sending limits needed for security, reliability, cost control, or deliverability.

3. Your account and domains

Provide accurate information, protect passwords and API keys, and tell us promptly about unauthorized access. You are responsible for your domains, DNS, recipients, content, connected applications and agents, and actions performed with your credentials. You authorize us and our subprocessors to process and transmit Customer Data as needed to provide the Service.

4. Customer Data and mailbox privacy

You retain your rights in messages, attachments, domains, contacts, and other data you submit. You allow Startup Mail and its subprocessors to host, copy, transmit, filter, and process that data only as needed to provide, secure, support, and legally operate the service. You must have the rights and lawful basis needed to provide it.

We do not use private email content to train general-purpose AI models without explicit agreement. Organization administrators may manage workspace settings, but access to a private mailbox requires ownership or an explicit mailbox grant. Those controls do not prevent processing needed to deliver or secure the Service, investigate abuse, or comply with law.

5. Acceptable use and email compliance

Startup Mail is for requested person-to-person and transactional email—not newsletters, marketing automation, cold outreach, purchased lists, or scraped contacts. We may reject, suppress, quarantine, limit, or pause messages and accounts to protect recipients and shared deliverability. You must follow applicable privacy, electronic communications, consumer protection, export-control, and anti-spam laws.

6. Fees, renewals, and taxes

Paid plans renew for the billing period shown at purchase until canceled. Fees are charged in advance unless stated otherwise, and you authorize our payment provider to charge the selected method. Prices may change for a future renewal after reasonable notice. Fees already incurred are non-refundable except where law requires otherwise or we expressly agree. You are responsible for applicable taxes other than taxes on our income.

7. Third-party services

Startup Mail depends on providers including Cloudflare, AWS, Stripe, domain-name systems, and recipient mail providers. Their availability and filtering decisions are outside our full control. Connected applications and agents act under your authorization; their handling of exported data is governed by their own terms and policies.

8. Security

We use safeguards designed for an email service, but no online system is perfectly secure. Use the Service in a way proportionate to the sensitivity of your data and keep independent copies of data you cannot afford to lose. Email may traverse networks or recipient systems that are not controlled by Startup Mail.

9. Suspension and termination

You may stop using the service and request deletion. We may suspend or terminate access for material breach, security risk, unlawful activity, non-payment, excessive bounce or complaint rates, provider requirements, or risk to other customers. Where circumstances allow, we will provide notice and an opportunity to cure.

Following termination, we delete or anonymize Customer Data under the Privacy Policy, subject to backup cycles, suppression records, legal retention, fraud prevention, and unresolved disputes. Export data you need before termination.

10. Intellectual property and feedback

Startup Mail and its licensors retain rights in the Service, software, documentation, designs, and trademarks, excluding Customer Data and open-source components governed by their licenses. If you provide feedback, you allow us to use it without restriction or compensation, but we will not identify you publicly without permission.

11. Confidentiality

Each party will use the other party’s non-public information only to perform under these Terms and protect it with reasonable care. This does not cover information that becomes public without breach, was independently developed, or was lawfully obtained without a duty of confidentiality. A party may disclose information when legally required, with notice where permitted.

12. Warranties and disclaimers

We will provide the service with reasonable care and skill. Otherwise, and to the maximum extent permitted by law, the service is provided “as is” and “as available.” We do not guarantee uninterrupted operation, permanent delivery, inbox placement, DNS propagation time, preservation of every message, or acceptance by third-party providers. Nothing excludes rights or warranties that cannot legally be excluded.

13. Liability

To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, exemplary, or consequential loss, or lost profits, revenue, goodwill, or data. Startup Mail’s total liability will not exceed the greater of the fees paid during the 12 months before the claim or USD 100. These limits do not apply where prohibited by law or to fraud, willful misconduct, death or personal injury caused by negligence, or obligations that cannot legally be limited.

14. Indemnity

To the extent permitted by law, you will defend and indemnify Startup Mail against third-party claims caused by your Customer Data, recipients, unlawful messaging, infringement of third-party rights, or material breach of these Terms. We will promptly notify you and allow you to control the defense while retaining the right to participate.

15. Changes

We may update the Service or these Terms. For a material change, we will provide reasonable notice by email, dashboard notice, or this website and may require renewed acceptance. Changes apply prospectively from their stated effective date.

16. General terms

Neither party is liable for delay or failure caused by events beyond its reasonable control. Assignment is limited except for a merger, reorganization, financing, or sale. If a provision is unenforceable, it will be limited and the rest will remain effective. A failure to enforce a provision is not a waiver. These Terms and incorporated policies are the entire agreement about the Service unless the parties sign a separate agreement.

17. Contact

Questions and legal notices may be sent to hello@startupmail.dev.